Return Policy

  • Eligibility: You have 7 days from the date of receiving your order to request a return.
  • To be eligible for a return, your item must be unused, unwashed, and in the original packaging with all tags attached.
  • Certain items like custom-made or personalized products are not eligible for return.

  • Non-Returnable Items

    The following items cannot be returned:

    • Custom or personalized orders
    • Used or washed items
    • Items with visible damage or stains post-delivery

How to Initiate a Return

  • Contact Us:
  • Reach out to our customer service team via email at [Insert Email Address] or call us at [Insert Phone Number].
  • Please provide the following details:
    • Your Order Number.
    • The product you want to return.
    • The reason for your return (optional but helpful).
    • We will confirm whether your item qualifies for a return and guide you through the process.

  • Prepare Your Item for Return:

    • Once approved, carefully pack the item in its original packaging, including all tags and accessories.
    • Ensure the item is securely packed to avoid damage during return shipping.

  • Return Confirmation:

    • After we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
    • If approved, your refund will be processed within 7-10 business days, and a credit will be issued to your original payment method.

  • Return Shipping:

    • You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item.
    • We will provide you with the return address and any further instructions.

Refund Process

  • Return Approval:

    • Once we receive your return request, we will review the details to ensure your item is eligible for a refund.
    • After approval, you will receive instructions on how to return the item.

  • Item Inspection:

    • After we receive your returned item, we will inspect it to ensure it meets our return policy criteria:
      • The item must be unused, unwashed, and in its original packaging.
      • All tags and accessories must be intact.
    • If the item passes inspection, we will proceed with the refund.

  • Refund Notification:

    • Once your return is inspected, we will  notify you the approval or rejection of your refund based on the item’s condition.

  • Refund Processing:

    • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
    • You will receive an email confirmation once the refund has been issued.

  • Refund Amount:

    • The refund will be for the amount you paid for the product, minus any shipping charges (unless the return is due to a defective or incorrect item).
    • Please note that original shipping fees are non-refundable.

  • Exceptions:

    • If the returned item is damaged, used, or does not meet the return criteria, your refund may be denied or issued partially.
    • Sale items are non-refundable, and custom-made or personalized products are not eligible for refunds.

  • Refund Delay:

    • If you haven’t received your refund after 10 business days, please first check your bank account again.
    • Then contact your credit card company, as it may take some time before your refund is officially posted.
    • If you’ve done all this and still haven’t received your refund, please contact us at  [Insert Phone Number].

Exchanges

    1. Contact Us:

      • Call us at [Insert Phone Number] to request an exchange. Please provide your Order Number and the reason for the exchange.
      • Specify if the exchange is for a different size, color, or if the item is defective.

    2. Return the Original Item:

      • Once your exchange request is approved, we will provide instructions for returning the original item.
      • The item must be returned in its original packaging, with all tags and accessories, and free from any signs of wear or damage.
      • Shipping costs for returning the item will be the responsibility of the customer, unless the exchange is due to a defect or our mistake.

    3. Receive Your Exchange:

      • Once we receive and inspect the returned item, we will process the exchange.
      • We will ship the replacement item to you at no additional cost if the exchange is due to a defect or damage. For size or color exchanges, you may be responsible for return shipping charges.

    4. Processing Time:

      • The exchange process typically takes 7-10 business days from the time we receive your return.
      • We will notify you  once the replacement item has been shipped.

    Damaged or Defective Items

    • If you received a defective or damaged item, we will replace it at no extra cost. Please contact us within 48 hours of receiving the product to arrange the exchange.

    Non-Exchangable Items

    • Custom-made or personalized products.
    • Items that have been used, washed, or altered.
    • Items that do not meet the return/exchange criteria.

Damaged or Incorrect Items

Reporting Damaged or Incorrect Items

  • If you receive an item that is damaged or not what you ordered, please notify us within 48 hours of receiving the item.
  • To report a damaged or incorrect item, contact us  [Insert Phone Number] with the following details:
    • Order Number
    • Description of the issue (damaged or incorrect item)
    • Photos of the damaged product or incorrect item received

Replacement Process

  • Once we receive your claim and verify the issue, we will arrange for a replacement at no additional cost.
  • You may be asked to return the damaged or incorrect item, and we will provide instructions on how to return it. Return shipping costs for defective or incorrect items will be covered by us.

Replacement Delivery

  • After the return is processed, we will ship your replacement item within 7-10 business days.
  • If the item is no longer available, we will offer you a full refund or allow you to choose an alternative product of equal value.

Damaged Packaging

  • If the package appears damaged upon delivery, please take a photo of the packaging and notify us immediately.
  • Do not accept the delivery if the product inside is visibly damaged, and contact us for a replacement or refund.

Customer Support

How to Contact Us

  • Phone: Call us at [Insert Phone Number]. Our customer support team is available from [Insert Working Hours] to assist you.
  • Live Chat: Visit our website and use our live chat feature for real-time assistance during business hours.
  • WhatsApp: You can also contact us through WhatsApp at [Insert WhatsApp Number] for quick responses to your queries.

What We Can Help With

  • Order Status: Inquire about the status of your order or track your shipment.
  • Returns & Refunds: Get help with initiating returns, exchanges, or understanding the refund process.
  • Product Information: Need more details about our bedsheets, sofa covers, appliance covers, or towels? We’re happy to provide product-specific information.
  • Payment Issues: If you experience any payment-related issues, we are here to assist in resolving them.
  • Damaged or Incorrect Items: Report any issues with your order and we’ll ensure prompt resolution.

Response Time

  • We strive to respond to all inquiries within 24-48 hours. If your request is urgent, please call us directly for quicker assistance.

Feedback and Suggestions

We value your feedback! If you have any suggestions on how we can improve our products or services, feel free to share them with us. Your input helps us grow and serve you better.

For any other inquiries or issues, please don’t hesitate to contact us. We’re always happy to help!